Suzie has worked with intranets since she left university in 2008. She has practical experience with all aspects of an intranet lifecycle, from research, to implementation, to ongoing governance, and overall strategy. The culmination of the lifecycle of the intranet she managed at Waterstones was winning a Gold Digital Impact Award for Best Intranet.
Suzie’s intranet experience has grown out of the roots of internal communication, so she has a focus on employee experience and engagement, plus strong content. Remote and difficult to reach users were often the core user-base for the intranets Suzie managed, so she has extensive experience at finding ways to engage and connect a broad audience range.
Suzie is a skilled writer and editor, and her background in retail and hospitality gives her a natural focus on excellent customer service.