At Intranets 2013 in Sydney earlier this year I was invited to join a 'mythbuster' session where I was asked to debunk the belief that "Everything must be 3 clicks or less from the intranet home page". This post summarises the case I made, or you can watch the 5-minute video:[video file="http://www.youtube.com/watch?v=l2M97pGKhGE" width="560" height="315" tjpbbb7E="false"]The principle that everything should be within 3 clicks has been...
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It’s good to learn from your mistakes, but it’s much cheaper to learn from someone else’s.With this in mind, here’s a summary of 10 worst practices that I’ve seen as an intranet consultant and manager over the years. What strikes me is that, even as technology has moved on and trends such as social media and the ‘consumerisation of IT’ have risen, the fundamentals of...
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Post-Steve Jobs, there's been much about how Apple innovates differently, creating demand that didn’t exist before . On the surface, the implication is paradoxical:Apple is famous for usability but doesn't listen to users.In a great blog post, Jane McConnell made a knowingly-provocative comment on how this relates to intranets:"User research is not necessarily the best way to take your intranet to the next level....
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