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Workshop agenda (day 2)

Managing and enhancing your intranet

This workshop is all about making progressive improvements to your intranet: how to keep it dynamic after launch, how to stop it sprawling out of control, measuring usage and feedback, building adoption, and strengthening the value it brings.

At the end of Day 2 delegates will:

  • Know how to sustain an intranet for good communications
  • Know how to design collaboration approaches that fit their organisation
  • Get practical advice on improving search
  • Understand how to cultivate a network of content contributors
  • Get practical advice on improving collaboration and use of social tools
  • Know how to measure intranet success and gather feedback
  • Have clear options for how to formulate governance and make it stick
  • Know why some intranets don’t get good adoption and how to avoid the pitfalls.

Agenda – Day 2

Communication with intranets

  • Where do intranets fit as a channel?
  • What about email?
  • User generated content and social media
  • Enterprise social networks (ESNs).

Building a contributor network

  • Recruiting and motivating contributors
  • Improving intranet content quality.

Collaboration with intranets

  • Ways of collaborating
  • Fit with other collaboration tools
  • Changing ways of working
  • Managing collaboration as a service.

Intranet search

  • Why is it so hard?
  • Ways to improve findability.

Governance and policy

  • What is intranet governance?
  • What to cover in your governance documentation
  • Making governance happen in reality.

Building user adoption

  • Gathering feedback
  • Overcoming Resistance
  • Deepening adoption.