Bringing clarity and confidence to Priory’s intranet plans
Priory, the leading independent provider of mental health and adult social care in the UK, wanted to bring greater clarity to the future of its intranet. With competing priorities and several technology options on the table, the team turned to ClearBox for expert, independent guidance.
Our approach
We delivered our Express Strategy service – a fast, structured process designed to bring direction to intranet planning.
Across three virtual workshops, we helped the Priory team define where they were, what they needed for the future, and how different approaches could meet those needs.
To ensure all voices were heard, we also held focus groups with both office-based and frontline staff. These conversations explored real work experiences and communication challenges, feeding directly into our strategy discussions.
The result was a clear, side-by-side view of platform options and a practical roadmap for decision-making – giving the team a strong foundation for future intranet development
The outcome
Priory now has a clear business case to support its intranet direction, shaped by evidence, employee insights, and organisational priorities. The work has given leaders confidence to make informed decisions about the right platform and approach for their needs.
“ClearBox brought clarity and structure to what had felt like a complex maze of decisions. Their approach was engaging, inclusive and highly effective – we thoroughly enjoyed working with them.”
– Satnam Kaur, Priory
In summary
This project demonstrated how structured, independent facilitation can turn uncertainty into clarity. By combining evidence, frontline insight and practical options, we helped Priory move forward with confidence – and a shared understanding of what a successful intranet could look like.
