Why choose ClearBox

Experience

We have first-hand experience of running intranets, so we know what it’s like to face practical realities rather than what the textbook says. We also see what really works in a whole range of organisations so we can bring an informed and independent perspective.

Vision

ClearBox is all about making working life more productive and more rewarding for the people who use intranets. We use our expertise in psychology and computer interface design to make your intranet simple to use.

Collaboration

Organisations increasingly work across multiple locations with a range of operations, partnerships, and affiliations, and yet seek to create a sense of being ‘one’ organisation. We have a track record in designing intranets that will be a key part of making this happen.

Knowledge

ClearBox is about the coming together of intranets, collaboration, and knowledge — a challenge in many organisations as it spans multiple functions. We’ve worked in a range of corporate functions, including Communications, IT, and Knowledge Management, so we can see things from each side and facilitate dialogue.

Strategy

Often intranets grow organically, and this can mean there’s a lack of clear purpose for both users and those that support it. We work with companies to ensure their intranets have clear strategic alignment and the right policies and processes in place to keep it effective without being bureaucratic.

Flexibility

Good consulting is about helping an organisation bring about sustainable change. Intranet changes usually reflect other changes going on in an organisation, and all the people and cultural aspects that go with that change. Our approach is designed to recognise and respond to this.

Why we’re called ‘ClearBox’

The name ‘ClearBox’ comes from being the opposite of ‘black box’. We want our methods to be transparent and replicable, so that our clients are able to keep moving forward at the end of a project.

We noticed that reports from other consultancies just seemed to gather dust. Although the recommendations might be valid, clients didn’t feel confident to implement them because the reasoning behind them was opaque.

When you work with ClearBox, we involve you in every step; we discuss the data with you and collaborate on formulating the outcome. We’re not about trying to create an ongoing dependency. True consulting means that the client feels ownership of the deliverable, informed, and in control.

Core team

Sam Marshall

Sam Marshall is the owner of ClearBox Consulting and has specialised in intranets and the digital workplace for over 19 years, working with companies such as Unilever, Vodafone, TUI Travel, Diageo, Sony and GSK.

His current activities focus on intranet and digital workplace strategy, and the business side of Micrsoft 365. He is a lead author of the annual ‘intranet report’, the most comprehensive review of these add-on tools.

Sam is a regular keynote speaker at international conferences and has been named a ‘Contributor of the year’ for his CMSWire column six years in a row. In 2015 Sam was given the Intranet Now award for ‘remarkable contribution to the intranet community’. He has an MSc in Artificial Intelligence, an MA in Psychology and more bicycles than shoes. Email sam@clearbox.co.uk or tweet @SamMarshall

Andrew Marr

Andrew is a consultant with ClearBox Consulting, focusing on discovery and research activities that drive intranet strategy development. He also helps clients take a user-centred approach to information architecture. As part of the authoring team, Andrew has reviewed numerous SharePoint and non-SharePoint based intranet and employee app products for ClearBox’s industry-leading reports.

Andrew has worked with web technologies for over 20 years, initially as a business analyst and project manager before specialising in intranet strategy and management. Before joining ClearBox, Andrew worked with organisations that include AkzoNobel, Barclays, Financial Times, Highways Agency, IKEA, Ofgem, Scottish Government and Shell as a freelance consultant. As a freelance benchmarking consultant, he conducted over 60 intranet and digital workplace evaluations to help clients measure and improve performance in strategy development and management.

Andrew was responsible for intranet strategy and development at Bupa and implemented a number of pioneering social and collaboration applications during his time there. At the Financial Times, he worked across multiple Agile Scrum teams based in the UK and Philippines on projects that included a major upgrade to the enterprise content management system behind FT.com and the printed newspaper.

Suzie Robinson

Suzie has worked with intranets since she left university in 2008. She has practical experience with all aspects of an intranet lifecycle, from research, to implementation, to ongoing governance, and overall strategy. The culmination of the lifecycle of the intranet she managed at Waterstones was winning a Gold Digital Impact Award for Best Intranet.

Suzie’s intranet experience has grown out of the roots of internal communication, so she has a focus on employee experience and engagement, plus strong content. Remote and difficult to reach users were often the core user-base for the intranets Suzie managed, so she has extensive experience at finding ways to engage and connect a broad audience range.

Suzie is a skilled writer and editor, and her background in retail and hospitality gives her a natural focus on excellent customer service.

Wedge Black

Having managed intranets for global and regional companies, Wedge has hands-on experience of enterprise platforms and employee-focused digital communications.

As a content tactician, he specialises in writing to meet reader needs and expectations, with a focus on intranet reference pages and internal communications.

Wedge is a prolific writer, and has also presented across northern Europe; he’s judged the Digital Impact Awards and is the creator of Intranet Now, the independent intranet and comms conference in the UK.

Fiona Claymore

As Operations Manager, Fiona works behind the scenes ensuring the company runs smoothly. She is a qualified accountant and enjoys nothing more than creating a spreadsheet or a bar chart, but also turns her hand to a variety of other support functions.

Fiona is most widely known for project managing the production of the annual SharePoint intranets in-a-box report with help from the rest of the team.