Vendor Neutrality Statement
As a consultancy, we think it is essential that we act with our clients’ interests foremost. We also know that our reviews are highly regarded for their depth and honesty. This is a result of ClearBox’s strict vendor neutral policy.
We do not enter into any agreements with vendors that would bias our recommendations to clients. We don’t sell any software or licenses or take referral fees for any product we recommend.
We do, however, have strong working relationships with a variety of vendors. This includes reviewing platforms, taking part in webinars and the like, as well as other sponsored events we in turn offer to the community. We offer these activities to all vendors and will schedule as many as we can, as fairly as we can, across the year.
Some points to note:
- When it comes to our reviews, we only write those we want to and include all opinions (positive and negative) that are relevant for readers.
- Our involvement in events or other activities with vendors does not influence our reviews or scores in any way.
- Our Choices selection is based on our findings – no vendor has paid to be awarded a badge.
- Our reviews are written by hand, not AI, to ensure accuracy and useful analytical insights.
For those we have reviewed
We want to assure you that we approach reviews as we always have – independently and fairly:
- We review products based on a framework, which we will share with participants in advance of a demo
- We strive for factual accuracy and will always amend a review if something is wrong, or our opinion is based on something that was incorrect
- You will get to see the final review and check its accuracy before we publish
- Our opinion is based on:
- The demonstration we’ve seen (and any demo environment we’ve had access to)
- A general comparison to other products we’ve reviewed – although we won’t make direct comparisons, our critique will be guided by the overall approach and performance of the market
- Feedback we collect from customers
Questions
We take our stance on vendor neutrality very seriously and explore all vendor-related activities through a tough evaluation process.
If you have any questions or concerns about our vendor neutral position, please get in touch by filling out the form below.