Intranet and Comms Advisory
Whether you need a second opinion, a sounding board, or a strategic steer, our Intranet and Comms Advisory service gives you direct access to ClearBox consultants – booked by the hour, shaped around your needs.
A trusted partner when you’re working alone
Many intranet and internal comms professionals work in small teams – or are the only person responsible for it all. With limited time, budget, or peer support, it’s easy to feel stuck or unsure about your next move.
That’s where our Intranet and Comms Advisory service comes in.
Our service is tailored for people in your shoes – experienced practitioners who need the confidence to act, the clarity to decide, and the support to move forward.
It’s ideal if:
You’re responsible for your intranet, but don’t have a full team to lean on
You’re planning a change and want expert input before committing
You’re struggling with getting IT or leadership support and ‘buy in’
You need help with a specific challenge – not a full consultancy project
You want a sounding board to talk things through and build your confidence
You'd like insights into what good practice looks like
We bring the clarity, focus, and expert perspective that help you make informed decisions – fast.
Think of it as coaching, problem-solving, and mentoring – all rolled into one.
Straightforward, flexible, and built around you
We keep things simple so you can focus on what matters: getting the right advice when you need it. Here’s how our Intranet and Comms Advisory service works:
- Contact one of our consultants (see below) to let us know what area(s) you’d like help with
- One of our consultants will give you a call to chat through how much time we think we’d need to help you, and we’ll send you some simple paperwork as a quote
- We’ll agree a time to meet and your goal for the session
- We’ll talk about any materials you could send us in advance to give a little context
- We’ll have a virtual meeting where we talk through your topic, offer advice, pose questions, provide alternative suggestions or resources to look at etc.
- At the end of the session you should feel ready to progress onto the next step(s) – and if not, we can meet again
- No reports or endless materials to look through, just a simple chat and some guidance delivered over Teams.
Expert advice, priced for small teams
Our Intranet and Comms Advisory service is designed to be affordable, flexible, and easy to book – even if you don’t have the budget for a full consultancy project.
Time can be split across multiple sessions, and we’ll always confirm any prep time or follow-up required before starting. You’ll never be surprised by extra costs.
‘Working with Suzie over the past year has been brilliant. As a solo internal communicator juggling multiple priorities, I’ve found this coaching approach focused on digital channels invaluable.
Having protected time with Suzie has helped me stay focused, accountable, and clear on my next steps. It’s helped me carve out time to be strategic and actually push our content and channels forward. It’s also created space to try out new ideas and tools that might otherwise have stayed at the bottom of my to-do list. Through this coaching I’ve discovered practical tools like JungleMail that perfectly balance my budget and my internal comms needs. I’d recommend this coaching to any internal comms professional who wants to create that dedicated space for their channels and content while accessing expert guidance and advice.’
Talk to someone who’s been there
When you book Advisory time, you’re not speaking to a junior. You’ll work directly with a named ClearBox consultant – someone who understands the realities of internal communication, intranet design, and digital workplace strategy.
Each of our consultants brings hands-on experience and a friendly, practical approach.
Here’s the people you might work with:
Sam Marshall
Consultant
Sam Marshall
Expertise
Intranet & Digital Workplace Strategy, Microsoft 365, Employee Experience
Background
Sam is the Managing Director of ClearBox Consulting and has specialised in intranets and the digital workplace for over 19 years, working with global companies including Unilever, Vodafone, Diageo, Sony and GSK.
In his words
“Great intranets don’t just happen — they’re the result of smart strategy, clear priorities, and a relentless focus on people.”
Suzie Robinson
Consultant
Suzie Robinson
Expertise
Intranet Design and Strategy, Software Selection, Internal Communications Management, Employee Experience (inc. Frontline)
Background
Suzie’s background is in Internal Communications, with a particular focus on frontline teams. Suzie also manages ClearBox’s Insights reports and has worked with intranets since 2008 across the full lifecycle – from research and implementation to governance and strategy.
In her words
“Great employee experiences are built when we put people at the centre of every decision.”
Andrew Marr
Consultant
Andrew Marr
Expertise
Intranet Strategy, Information Architecture, Discovery & Research
Background
Andrew focuses on discovery and research that drive intranet strategy, with extensive experience in employee-centred information architecture.
In his words
“The best intranets start with listening – to users, to stakeholders, and to the realities of how work gets done.”
Wedge Black
Consultant
Wedge Black
Expertise
SharePoint Intranet Design, Navigation, Information Architecture, User Experience, Internal Comms, Content Design, Accessibility, Training
Background
Wedge is known for his deep expertise in intranet UX and SharePoint layout, with a knack for making homepages useful, usable, and user focused. A safe pair of hands for practical design help.
In his words
“I won’t just tell you what works — I’ll help you understand why.”