Better reference and ‘how to’ pages by relying on research, and then three planning techniques.
Start with people’s needs before you draft a reference page; here’s how to ensure your content is useful, usable, and used.
Plan and build better reference pages across the intranet with content design principles and techniques.
The intranet should be a handbook to people’s work and careers – every reference page or guide should help the person do something, understand something, progress with a task, and ultimately help them achieve their goal.
Most of the intranet is not news, but reference material. Departments need to publish useful, on-topic pages that focus on user needs, not ‘about us’ vanity content.
See Wedge Black, intranet consultant at ClearBox, introduce how content design principles and activities can apply to internal publishing, considering reference pages, guidance, and ‘how to’ material.
Hundreds of hours of work went into the hundreds of pages of review materials and research findings behind the annual ClearBox Intranets and Employee Experience Platforms Report.
In this on-demand webinar, Suzie Robinson, ClearBox’s report manager, walked through the latest findings and trends shaping the digital employee experience market. As the person who reviewed the report end-to-end (and more than once), Suzie shared a clear, practitioner-led view of what really matters in the platform landscape.
Viewers learned:
This session offered a practical, evidence-based snapshot of the market — grounded in independent research and real-world evaluation.
Digital Workplace Consultant, ClearBox
Suzie on LinkedIn.
Suzie has worked with intranets since she left university in 2008. She has practical experience with all aspects of an intranet lifecycle, from research, to implementation, to ongoing governance, and overall strategy. The culmination of the lifecycle of the intranet she managed at Waterstones was winning a Gold Digital Impact Award for Best Intranet.
Videos and presentations from our regular webinars are published within our resources section.
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