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Managing the digital workplace brings some tough challenges and calls for a mixture of clear strategic thinking, combined with pragmatism about how employees respond to the changes you envisage.  Most knowledge work does not happen within processes but is more free-form and people-focussed. The appeal of social tools in this context is that they are better adapted to this kind of work than enterprise workflow...

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There’s an interesting article on how Accenture used gamification to drive intranet adoption. But there’s a risk that game theory (aka gamification) on intranets can reduce creativity and co-operation because it relies on shallow motivators.There have been a number of other good posts on intranet and gamification such as:Alex Manchester:  Enhancing the Intranet with Game Theory and Gaming Mechanics Scott Hitchins on Interact: The Power of...

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