[frame] Free eBook to download: 10 ways to improve your intranet content [/frame]Day Two of the IntraTeam 2014 conference, another fine spring day in Copenhagen. Jane McConnell @netjmc from NetJMC with Nina Sonne Nikolaisen @ninanikolaisen (COWI) Digital Workplace Trends 2014 Jane presented the latest results from her annual Digital Workplace survey . This year there is a new scorecard element and richer focus on the organisational change angle (I had the privilege...
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It’s good to learn from your mistakes, but it’s much cheaper to learn from someone else’s.With this in mind, here’s a summary of 10 worst practices that I’ve seen as an intranet consultant and manager over the years. What strikes me is that, even as technology has moved on and trends such as social media and the ‘consumerisation of IT’ have risen, the fundamentals of...
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Communication vs. CollaborationImagine if you are going to buy a new sofa, and instead of entering a showroom you are taken straight into the workshop. Inside there are rolls of fabric, wooden frames of part-built sofas, others that look nearly finished but you can’t quite tell. You pick out one that you like only to be told that it’s last year’s model and no longer...
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[caption id="attachment_805" align="alignright" width="150"] photo by Roy Blumenthal[/caption]Introducing the Phantom - a character created for the social network at LexisNexis UK and vividly described by Laurie Hibbs at the Melcrum Digital Workplace Summit this week.The Phantom is an online avatar that joins their internal Yammer discussions and is able to say what many think but few would post. He tells people who post trivial comments to the...
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Many people are boldly doing 2012 predictions, which is nice guesswork if you can get it. I’m going to stick to more certain ground and talk about the 10 things that stood out for me in 2011.1) Intranets remained stubbornly not dead. There seemed to be a rash of articles by people writing headlines “The Intranet is Dead” and then saying why it wasn’t. Unfortunately...
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When I run workshops on intranets, I sometimes put down cards on the floor labelled “HR”, “IT”, “Communications” etc. and ask people to stand on the card that reflects who sponsors their intranet. Typically there are clusters around Communications and IT, one on “Knowledge Management” and a few people that end up playing Twister trying to straddle multiple cards. Others merely sigh and shuffle over...
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Blending Top-Down and Bottom-Up How should how traditional intranet and social intranet approaches co-exist? Many organisations have invested heavily in highly structured and well governed intranets, but they also struggle to get regular, widespread content contributions. A social approach offers the promise of higher engagement levels and more dynamic content, but such tools are often introduced in tension with the existing intranet. This leads to concerns...
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One of the questions I increasingly encounter with intranet governance is when to use team sites (collaboration areas) and when to use publishing sites (‘intranet’ pages). It's important to be clear about when somethign is still work-in-progress and you want people to make changes (collaboration), and when it is a product that you are disseminating (communication).A variant is when to put content on a department...
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