Sam Marshall was a global intranet manager before founding ClearBox Consulting. Through those early days of intranet design and use, and through working on over 50 intranets as a consultant, he has seen some recurring patterns in intranet pitfalls and misconceptions.
At September’s Intranet Now conference, Sam shared seven lessons that intranet managers can learn from – although you may have already suffered some of these!
Sam covers the right way to respond to these challenges and you’re welcome to share or embed his ‘7 things’ SlideShare (be sure to see the slide notes).
“Maintain a business case even if you’re not asked. Measure the ‘before’ so you can show the ‘after’. Imagine if a new stakeholder joins your company and asks you to demonstrate the worth of the intranet.” ~ Sam Marshall