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Blog

Last week I was invited to join Melcrum’s Social Media group to discuss how the growth of social media impacts the function of internal communications. It was a very lively debate and what follows is my take on the topic, updated, based on what I learned that day (I was actually billed to do a ‘download’ but the irony of a one-way presentation on social...

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Post-Steve Jobs, there's been much about how Apple innovates differently, creating demand that didn’t exist before . On the surface, the implication is paradoxical: Apple is famous for usability but doesn't listen to users. In a great blog post, Jane McConnell made a knowingly-provocative comment on how this relates to intranets: "User research is not necessarily the best way to take your intranet to the next level....

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Managing the digital workplace brings some tough challenges and calls for a mixture of clear strategic thinking, combined with pragmatism about how employees respond to the changes you envisage.  Most knowledge work does not happen within processes but is more free-form and people-focussed. The appeal of social tools in this context is that they are better adapted to this kind of work than enterprise workflow...

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There’s an interesting article on how Accenture used gamification to drive intranet adoption. But there’s a risk that game theory (aka gamification) on intranets can reduce creativity and co-operation because it relies on shallow motivators. There have been a number of other good posts on intranet and gamification such as: Alex Manchester:  Enhancing the Intranet with Game Theory and Gaming Mechanics Scott Hitchins on Interact: The Power of...

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[caption id="attachment_511" align="alignright" width="300"] Photo: Calvin Dellinger http://www.flickr.com/photos/cstreetus/3381285097/[/caption] For many years the mantra in knowledge management, and more recently in collaboration circles, has been: "We need to break down silos" Yet silos are so common that I've been wondering if they have a role to play, or if they're an unfortunate side-effect of something else? Here, then, is my list of 5 great things about silos: They can foster...

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When I run workshops on intranets, I sometimes put down cards on the floor labelled “HR”, “IT”, “Communications” etc. and ask people to stand on the card that reflects who sponsors their intranet. Typically there are clusters around Communications and IT, one on “Knowledge Management” and a few people that end up playing Twister trying to straddle multiple cards. Others merely sigh and shuffle over...

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