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Many people are boldly doing 2012 predictions, which is nice guesswork if you can get it. I’m going to stick to more certain ground and talk about the 10 things that stood out for me in 2011.1) Intranets remained stubbornly not dead. There seemed to be a rash of articles by people writing headlines “The Intranet is Dead” and then saying why it wasn’t. Unfortunately...

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